Return & Refund Policy

Radiance Glo Spa is a solo, appointment-only, in-home concierge spa business. The following policy applies to bookings, services, and retail purchases.

Services

All completed services are final. No refunds, credits, or price adjustments are issued for completed services, partially used appointment time, or dissatisfaction based on personal preference where the booked service was performed as described.

Deposits

Deposits are required to reserve appointments. Deposits are non-refundable except where required by law or where I cancel the appointment and do not reschedule.

Cancellations

Cancellation fees may apply based on the timing of the cancellation:

• More than 48 hours before the appointment start time: no cancellation fee

• 24 to 48 hours before the appointment start time: 50% of the booked service total

• Less than 24 hours before the appointment start time: 100% of the booked service total

• Same-day cancellation: 100% of the booked service total

• No-show: 100% of the booked service total

If a deposit has already been paid, it will be applied toward the cancellation fee.

Retail

Retail sales are final sale. No refunds or exchanges are provided for change of mind, preference, opened use, or improper storage after delivery.

If a retail item is delivered damaged or defective, you must notify me within 48 hours of receipt for review. If approved, a replacement, store credit, or other remedy may be offered.