Privacy Policy

Privacy Policy for Radiance Glo Traveling Spa

Effective Date: 07/07/2025

Last Updated: 07/07/2025

Radiance Glo Traveling Spa (Radiance Glo Spa “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in compliance with the California Consumer Privacy Act (“CCPA”) and other applicable laws. This Policy explains how we collect, use, share, and safeguard your information—and includes special provisions for in-home spa services, social media usage, and staff safety.

1. Information We Collect

We collect information to provide you with personalized, in-home spa treatments.

Categories of Personal Information:

• Identifiers: Name, email, phone number, billing address, service address.
• Payment Data: Credit/debit card details, transaction history.
• Commercial Information: Services requested, appointment dates, service preferences.
• Health & Wellness Information: Allergies, skin sensitivities, medical conditions shared for safe treatment.
• Geolocation Data: Service location for travel planning.
• Internet & Device Data: IP address, browser type, pages visited, cookies.

2. How We Use Your Information

• Service Delivery: Schedule, confirm, and fulfill your massage, facial, and body treatments.
• Personalization: Tailor treatments based on your health, preferences, and prior history.
• Payment Processing: Securely process and record payments.
• Communications: Send appointment reminders, updates, and (with consent) promotions.
• Compliance & Safety: Meet licensing, insurance, and legal obligations; ensure a safe, clean environment.
• Improvement & Analytics: Analyze usage to enhance our website and services.

3. Sharing & Disclosure

• No Sale of Personal Data: We do not sell your personal information.
• Third-Party Service Providers: We share only what’s necessary with: 
  • Payment Processors (e.g., Stripe, Square)
  • Scheduling & CRM Platforms
  • Marketing Partners (only if you opt in)
  • Legal/Regulatory Authorities (when required by law)
• Confidentiality Agreements: All partners must protect your data and use it only for agreed purposes.

4. California Privacy Rights (CCPA)

As a California resident, you have the right to:

1. Know what personal information we’ve collected, used, or disclosed.
2. Access a copy of your personal information.
3. Delete your personal information (subject to certain exceptions).
4. Opt-Out of any future sale of your personal information (we do not sell data).
5. Non-Discrimination for exercising your rights.

To exercise any right, contact us (see Section 11).

5. Children’s Privacy

We do not knowingly collect information from anyone under 16. If we learn we have, we will promptly delete it.

6. Data Retention

We retain personal data only as long as needed to:

• Provide services you request
• Comply with legal or regulatory requirements
• Resolve disputes and enforce our agreements

After these purposes expire, we will securely delete or anonymize your information.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your site preferences
• Analyze website performance
• Deliver relevant marketing (only with your consent)

You can disable cookies in your browser, but certain features may not function properly.

8. International Data Transfers

If you access our services from outside the U.S., your information may be transferred to—and stored on—U.S. servers. By using our services, you consent to these transfers.

9. Social Media & Recording Policy

• Consent to Photo/Video: We may request permission to photograph or record treatments for social media and marketing.
• Opt-Out: You may decline recording at any time—simply inform your therapist before service begins.
• Use of Content: Any images/videos will be used solely by Radiance Glo Traveling Spa in marketing, on www.RadianceGloSpa.com, and on our social media channels.

10. Travel Fee Policy

Travel is free within 15 miles of Oakley, CA (ZIP 94561). A small fee applies for farther distances:

• 16–25 miles: $15

• 26–35 miles: $25

• 36–45 miles: $35

• Over 45 miles: Custom quote starting at $50 (spa package or party may be required)

Text 925-412-6177 to confirm eligibility before booking.

11. Staff Safety & Service Environment

At Radiance Glo Traveling Spa, we are committed to providing a safe, professional, and respectful environment for both our clients and staff. We fully comply with all applicable California state laws and industry standards to ensure the highest level of service, safety, and cleanliness. The following safety and hygiene protocols must be observed during all in-home services.

Client Location Requirements

To ensure a safe and comfortable experience for both our clients and staff, we require that the location where the service is performed meets the following criteria:

• Safe Location: The space must be secure, well-lit, and free from any hazards or obstructions. The location must be spacious enough to allow safe mobility for both our service providers and clients.
• Clean Environment: The area should be sanitized, clutter-free, and prepared for the service. This includes ensuring that the area is free from any contaminants or health hazards that may affect the treatment or the well-being of our staff.
• Proper Ventilation & Privacy: The location must allow for proper airflow and maintain privacy throughout the service. Clients must ensure that no unauthorized individuals are present during the service unless previously disclosed.
• Emergency Access: The service location should provide easy access to exits and emergency services, if needed, in compliance with local safety laws.

Clients are required to confirm that their service location meets these criteria prior to booking an appointment. If the location does not meet these standards, the service may be rescheduled or canceled.

Notification of All Individuals Present

For the privacy and safety of both our clients and staff, clients must inform Radiance Glo Traveling Spa of any individuals who will be present at the location during the service, such as family members, roommates, or guests. Failure to disclose the presence of other individuals may result in the immediate termination of the session, with full payment required.

Therapeutic Service Policy

Radiance Glo Traveling Spa provides therapeutic, professional services only. Any suggestion or attempt of sexual nature, inappropriate behavior, or misconduct will result in immediate termination of the service. In these cases, full payment for the service will be required, and no refund will be issued. The safety and well-being of our staff and clients are paramount, and we uphold a zero-tolerance policy toward inappropriate conduct.

Any inappropriate behavior, comments, or actions will be reported to the appropriate authorities. Clients found violating this policy will be barred from future services.

Health & Sanitation Protocols

We are committed to maintaining the highest standards of health, safety, and cleanliness to protect both our clients and staff. This includes strict adherence to California state health and safety regulations and CDC guidelines:

• Sanitation & Cleanliness: All equipment and linens used during treatments are sanitized and disinfected before and after every service. Fresh linens will be provided for each session.
• Personal Hygiene: Our staff is required to follow strict hygiene practices, including hand washing and the use of personal protective equipment (PPE), such as masks and gloves, when appropriate.
• Client Hygiene Expectations: To ensure a safe and hygienic service environment, clients are expected to maintain proper personal hygiene before the start of any treatment. This includes:
  • Arriving clean and freshly showered for all services.
  • Ensuring that nails, hands, and feet are clean, especially if receiving body treatments or massages.
  • For facial services, clients are encouraged to remove any makeup before the session begins.
  • Clients should notify us of any skin conditions, infections, or illnesses prior to the session to ensure the safety and effectiveness of the treatment.

Failure to adhere to these hygiene expectations may result in the rescheduling of the appointment or a change in the treatment provided.

• Health Screening: Our staff undergoes regular health screenings and training on safety measures to minimize health risks associated with communicable diseases, including COVID-19.

Compliance with Health and Safety Laws

We are fully compliant with all California Occupational Safety and Health Administration (Cal/OSHA) regulations, California Business & Professions Code, and other relevant health and safety laws governing our industry. This ensures that our service providers are licensed, insured, and trained to perform their duties in a professional and safe manner.

• Cal/OSHA Compliance: Our staff follows all Cal/OSHA safety regulations to ensure a safe working environment, both for our team members and our clients. This includes safety protocols for equipment use, safe handling of products, and maintaining a clean and sanitary service environment.
• Professional Licenses & Certifications: All service providers are required to maintain valid professional licenses and certifications in accordance with California law for massage therapy, esthetics, and health-related services.

Emergency Protocols

In the unlikely event of an emergency, our staff is trained in basic first aid and CPR. We maintain clear access to emergency exits and local emergency services in compliance with health and safety standards.

Clients should always ensure that emergency services are reachable at the service location and that any necessary health information is provided in advance to ensure appropriate care.

Insurance & Liability

We maintain professional liability insurance to protect both our clients and staff during the course of services. Additionally, clients are required to sign a liability waiver before services are rendered. This waiver confirms the client’s understanding of the service, health information provided, and the safety protocols in place.

This policy is designed to ensure the highest level of safety, hygiene, and professionalism for every service provided by Radiance Glo Traveling Spa. By booking our services, clients agree to uphold these standards, ensuring a safe, enjoyable, and compliant experience for everyone involved.

12. How to Contact Us

To access, correct, delete, or opt-out of sharing your personal information, or for any privacy inquiries:

Email: infor@RadianceGloSpa.com

Phone: 925-412-6177

Address:

Radiance Glo Traveling Spa

HQ, 1800 Sutter St., Ste. 500

Concord, CA 94520

We will respond to verifiable requests within the timeframes required by law

13. Changes to This Privacy Policy

We may update this policy periodically. We will post the revised version with a new “Last Updated” date. Your continued use of our services constitutes acceptance of any changes.

Thank you for trusting Radiance Glo Traveling Spa with your personal information and in-home wellness needs. We are dedicated to maintaining your privacy, safety, and satisfaction.