Privacy Policy

PRIVACY POLICY

Radiance Glo Spa LLC

dba Radiance Glo Concierge Spa

Effective Date: March 31, 2026

Last Updated: March 31, 2026

Radiance Glo Spa LLC, dba Radiance Glo Concierge Spa (“Radiance Glo Spa,” “I,” “me,” or “my”) respects your privacy. This Privacy Policy explains how I collect, use, disclose, retain, and protect personal information when you visit www.RadianceGloSpa.com, request or receive services, complete intake or booking forms, communicate with me, or otherwise interact with my business.

By using the website or requesting services, you acknowledge this Privacy Policy.

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1) Information I Collect

I may collect the following categories of information:

A. Contact & Booking Information

This may include your name, phone number, email address, appointment address, and booking details.

B. Intake & Service-Related Information

To provide services safely, I may collect health-related or service-related information you voluntarily provide, including allergies, sensitivities, pregnancy status, medications, skin concerns, recent procedures, contraindications, and similar intake disclosures.

C. Payment & Transaction Information

Payments are processed through third-party payment processors. I do not store full card numbers or CVV codes on my own systems. I may retain limited payment-related information such as invoice history, payment status, card brand, last four digits, authorization status, and dispute or chargeback history.

D. Website & Device Information

When you use the website, I or my service providers may automatically collect limited technical information such as IP address, browser type, device type, operating system, website activity, referral information, cookie data, and analytics information.

E. Communications

I may retain records of emails, text messages, booking messages, appointment reminders, confirmations, website form submissions, and customer support communications.

F. Safety, Fraud & Service Documentation

Because Radiance Glo Spa is an in-home concierge business, I may create or retain documentation related to service delivery, practitioner safety, fraud prevention, payment disputes, chargeback defense, policy enforcement, and incident reporting. This may include:

• identity verification for first-time or flagged bookings

• arrival and departure timestamps

• location confirmations

• policy acknowledgments

• service-related notes

• lawful safety recordings or service-area documentation where applicable and appropriately disclosed

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2) How I Use Information

I may use personal information to:

• schedule, confirm, and manage appointments

• communicate regarding bookings, reminders, forms, policies, and support

• verify identity for safety and fraud prevention

• provide services safely based on intake disclosures

• process payments and maintain transaction records

• maintain business and service records

• enforce cancellation, no-show, final-sale, and other business policies

• detect, prevent, investigate, or defend against fraud, unauthorized claims, chargebacks, refund abuse, or misuse of services

• comply with legal, tax, accounting, insurance, or operational obligations

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3) Safety Recording & Service-Area Documentation

For practitioner safety, incident documentation, fraud prevention, and dispute resolution, I may use limited safety documentation practices in connection with in-home services.

These practices may include:

• visible body-worn camera use in limited situations

• arrival or departure documentation

• service-area condition documentation

• incident-related documentation

• other lawful safety records reasonably related to service delivery

Any safety recording or documentation is used strictly for:

• practitioner and client safety

• incident reporting

• fraud prevention

• chargeback or payment dispute defense

• legal, insurance, or policy enforcement purposes

Safety recordings and service-area documentation are not used for advertising, public posting, or marketing without separate written consent.

Where California law requires consent for the recording of a confidential communication, I will seek, rely on, or document the required consent through booking disclosures, signed agreements, service consents, or verbal notice as applicable. Recording devices used for safety purposes, if active, will not be hidden.  

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4) How I Share Information

I do not sell personal information for money.

I may share personal information only as reasonably necessary with:

• booking, scheduling, website, hosting, analytics, communication, and payment service providers

• accountants, attorneys, insurers, or other professional advisors

• banks, card networks, payment processors, or dispute-resolution providers in connection with chargebacks, fraud investigations, or payment disputes

• law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, property, or business operations

If my practices materially change in a way that requires additional notice or consumer choice under applicable law, I will update this Privacy Policy and provide any required notice.

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5) Payment Processing & Chargeback Defense

If a client initiates a chargeback, payment dispute, refund demand, or claim that conflicts with my records, I may use and disclose relevant information as reasonably necessary to investigate, respond to, or contest the claim.

This may include:

• booking records

• appointment confirmations

• communication logs

• signed agreements

• policy acknowledgments

• payment records

• intake records relevant to the dispute

• lawful safety documentation

• incident documentation

This information may be shared with payment processors, banks, card networks, insurers, legal counsel, or dispute-resolution providers as reasonably necessary for that purpose.

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6) Cookies, Analytics, Do Not Track & Online Signals

The website may use cookies, analytics tools, or similar technologies to help operate the site, understand general website usage, improve functionality, and support communications or service operations.

At this time, I do not respond to web browser “Do Not Track” signals in a way that changes the website experience.

Third parties such as website hosts, analytics providers, embedded tools, or similar service providers may collect limited information about your online activity over time and across websites when you use this website, subject to their own privacy practices and the settings of the tools they provide.

If I adopt a different approach to browser privacy signals or similar mechanisms in the future, I will update this Privacy Policy.  

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7) California Privacy Rights

If and to the extent applicable under California law, California residents may have rights that can include:

• the right to know certain categories or pieces of personal information collected, used, disclosed, sold, or shared

• the right to request deletion of certain personal information

• the right to request correction of inaccurate personal information

• the right to limit the use or disclosure of sensitive personal information in certain circumstances

• the right to opt out of the sale or sharing of personal information in certain circumstances

• the right not to receive discriminatory treatment for exercising applicable privacy rights

To make an applicable privacy request, contact:

Email: info@RadianceGloSpa.com

Phone: 925-940-5466

I may need to verify your identity before responding.

Radiance Glo Spa does not currently believe it sells personal information for monetary consideration. If my practices materially change, this Privacy Policy will be updated as required. The CCPA/CPRA applies to businesses that meet threshold tests, including revenue or data-volume thresholds.  

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8) Review, Correction & Update Requests

If you would like to request corrections or updates to contact or other personal information you submitted through the website or booking process, you may contact me at info@RadianceGloSpa.com or 925-940-5466.

I may need to verify your identity before making requested changes.

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9) Data Retention

I retain information only for as long as reasonably necessary for:

• service delivery

• scheduling and client support

• business operations

• tax and accounting obligations

• payment processing

• fraud prevention

• chargeback defense

• dispute resolution

• legal or insurance compliance

Retention periods may vary depending on the type of information and the reason it was collected.

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10) Security

I use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system for storage or transmission is completely secure, and I cannot guarantee absolute security.

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11) Children’s Privacy

My website and services are not directed to children under 13. I do not knowingly collect personal information directly from children under 13 without appropriate parent or guardian involvement.

Services for minors are subject to separate consent, supervision, and booking requirements.

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12) Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

If I make a material change to this Privacy Policy, I will post the updated version on the website and update the effective or last-updated date accordingly.  

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13) Contact Information

Radiance Glo Spa LLC

dba Radiance Glo Concierge Spa

Owner/Provider: Ieshia Thomas

Email: info@RadianceGloSpa.com

Phone: 925-940-5466

Website: www.RadianceGloSpa.com

Location: Oakley, California

Service Type: In-home concierge spa services by appointment only