Terms and Conditions

Important Notice:

At Radiance Glo Spa, we prioritize keeping our esteemed clients informed about our policies regarding sales and appointments. Whether you choose to book online, over the phone, in person, or via email, please be aware that these terms and policies apply universally, and all sales are considered final. We are committed to delivering the highest quality service and products, and we appreciate your understanding as we clarify our policies.

By utilizing our user-friendly online booking system and opting in to receive SMS messages, you acknowledge and agree to comply with our comprehensive terms and policies. These encompass refunds, sales, timeliness, rules, regulations, protocols, and procedures, all designed to ensure a smooth experience for you.

To be perfectly clear, our policy states that we do not issue refunds or returns for products and services under any circumstances. All products and services sold through our website are final sales. Once an order or booking is completed, it represents a final sale and your agreement to these terms.

We do not accept returns, exchanges, or refunds in any situation. This policy enables us to maintain the highest standards of service and products, allowing us to provide you with the exceptional care you deserve. We encourage you to review your order or booking thoroughly before finalizing your purchase.

Order Accuracy

If you receive an item that is damaged or incorrect, please reach out to us immediately at ieshia@radianceglospa.com or 925-812-1321. We will promptly address the issue to ensure you receive the correct product in excellent condition.

We reserve the right to modify, adjust, add, or remove services and pricing at our discretion, without prior notice.

Cancellation Policy:

A minimum of 24 hours' notice is required for all appointment cancellations. Failure to provide this notice will result in a fee based on the time and day of your scheduled appointment. Please understand that cancellations do not entitle you to a refund. We will do our best to reschedule your appointment, which may result in a delay of your spa treatment depending on availability.

Additionally, we kindly ask for your understanding regarding our "no call" or "no-show" policy. Missing an appointment without prior notification will result in the automatic forfeiture of the scheduled service, including any financial investment made. This policy is designed to help our therapists and staff manage their schedules effectively while honoring our commitment to all clients.

Timeliness Policy:

If you anticipate being 15 minutes late for your appointment, we kindly ask that you inform us as soon as possible. In such cases, we will need to reschedule your appointment, and a fee will be applied based on the original appointment's date and time. For weekend reschedules, the fees may be higher due to increased demand for appointments. If you arrive less than 15 minutes late, the remaining time will be allocated for your treatments.

We sincerely appreciate your continued trust in Radiance Glo Spa. Our goal is to serve you and ensure your experience with us is outstanding. Should you have any questions or require further clarification on our policies, please don’t hesitate to contact us during regular business hours.

Contact for Clarification & Privacy:

For any further clarification or to discuss concerns related to our policies or other matters during your visit, please feel free to reach out to us at book@radianceglospa.com. We value your privacy immensely, and in the course of providing our services, we collect and utilize your personal information, including but not limited to your name, address, telephone number, date of birth, email address, billing/payment details, and candidate information (for job applicants). Your data is used solely for essential purposes related to our services and communication with you.

Privacy Policy, Trust Center, and Agreement to Terms:

Our Privacy Policy outlines the reasons for and methods by which we use your personal information. It also provides guidance on how to access, update, or take control of your data. To ensure transparency, we have established a Trust Center that offers answers to frequently asked questions, quick access to your Account Settings, instructions on how to exercise your rights, and definitions of key terms and concepts mentioned in the Privacy Policy. By using our online booking system and opting in to receive SMS messages, you also agree to comply with all our terms and policies.

International Data Transfer and Data Security:

If you access our services from a country different from our server location, your personal information may be transferred internationally. Such transfers will only occur when necessary for contractual performance, with your consent, or in compliance with appropriate standard contractual clauses. We adhere to industry-standard practices to securely store and protect your personal information both during transmission and after receipt.

Access, Update, and Deletion:

To access, view, update, delete, or port your personal information, or to modify your subscription preferences, please log into your Account and visit "Account Settings." Additional information and guidance for accessing, updating, or deleting data can be found in our Trust Center. However, please note that if your data is necessary for purchased services or required for legitimate business purposes or legal/contractual record keeping, we may retain it accordingly.

Contacting Us:

If you have any difficulties accessing your Account Settings or our Trust Center, or if you have questions regarding the security or retention of your personal information, please contact us using the methods provided in the "Contact Us" link below.

SMS / E-mail Terms of Service:

By opting in to receive SMS or email messages from Radiance Glo Spa, you acknowledge and agree to the following terms and conditions:

Opt-In Consent:

By providing your mobile number or email address and opting in, you consent to receive text messages and/or emails from Radiance Glo Spa for informational and promotional purposes. Message and data rates may apply.

Frequency:

You may receive occasional SMS and email messages containing updates, promotions, and important information related to Radiance Glo Spa's products, services, and events.

Opt-Out:

You can opt out of receiving SMS or email messages at any time by replying with "STOP" to any text message you receive from Radiance Glo Spa and "UNSUBSCRIBE" to any email content. This will remove you from further SMS and email communications.

Support:

For assistance regarding SMS messages, reply with "HELP" to any message from Radiance Glo Spa or contact our customer support at 925-812-1321 or ieshia@radianceglospa.com.

Privacy:

We take your privacy seriously. We will not share your mobile number, email address, or any personal information with third parties without your explicit consent.

Message Content:

Message content may include promotional offers, alerts, and information about our skincare services, massages, spa treatments, and special events. Our goal is to provide valuable and relevant content to enhance your experience with Radiance Glo Spa.

Message Delivery:

We are not responsible for any delays or undelivered messages due to factors beyond our control, including but not limited to network issues, carrier restrictions, and technical glitches.

Changes to Terms:

Radiance Glo Spa reserves the right to modify or update these SMS and email Terms of Service at any time without prior notice.

Carriers Supported:

Our SMS messages are supported by major US mobile carriers. Please note that carrier-specific terms and conditions may apply.

Age Restrictions:

You must be 18 years of age or older to receive SMS messages from Radiance Glo Spa.

By opting in to receive SMS or email messages, you acknowledge that you have read and agree to these terms. If you do not agree with these terms, please do not opt in to receive SMS or email messages from Radiance Glo Spa.